Shipping policy

How long does it take for an order to be delivered to me?

We ship from Orlando, FL.  Most of our items are made to order so our current processing times vary between 1-2 weeks. Packages are dispatched on a weekly basis and it can take an additional 2-5 business days for your order to be delivered. We try our best to make sure we can get your goodies to you asap! Your patience is greatly appreciated :)

USPS Shipping Times

 Shipping Type

Shipping Times

First-Class Mail

2-5 Business Days

Priority Mail

1-3 Business Days

Priority Mail Express

Next-Day - 2 Business Days

First Class Package International
7 - 21 Business Days
Priority Mail International 6 - 10 Business Days
Priority Mail Express International 3 - 5 Business Days

Orders of $35 or more qualify for FREE shipping.  (No promo code is necessary, the discount is added automatically).

Lost/Missing Mail:

If your order says “arrived” on the tracking history and you didn't receive it, please contact your local USPS to try to locate the package. We are no longer responsible for any lost or stolen packages. If after 7 business days upon being marked as "delivered" and your order still hasn't arrived, please contact us.

Incorrect Address

Please double and triple-check that the address you inputted for your order is correct. If an order is mailed to an incorrect address because of an address error, it is the buyer’s responsibility for any costs incurred with resending the order. Let us know within 24 hours so we can update the address on file!

International Orders:

We ship internationally to select countries! See below :) Please note that all customs and duty fees are the customer's responsibility to pay and varies by country.

Where do you ship to?

We currently deliver to the following areas:
Albania, Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Canary Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon, Luxembourg, Macao, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay

Questions?

If you have any questions concerning our refund policy, please contact us at: hello@tsukisorashop.com